Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.

We strive to process orders quickly to ensure prompt delivery, but we understand that circumstances may change. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but once an order has been processed and shipped, changes may not be possible.

If you believe your order is missing or experiencing a delay, please contact our customer support team with your order number and tracking information. We'll investigate the issue and work to resolve it as quickly as possible to ensure you receive your order promptly.

Currently, we can only ship to one address per order. If you need to send items to multiple addresses, please place separate orders for each shipping address.

If you entered the wrong shipping address, please contact our customer support team as soon as possible. We'll do our best to update the shipping address before your order is processed and shipped. However, once an order has been shipped, we are unable to modify the shipping address.

We prioritize sustainable and high-quality materials in our garment production. Our materials may include organic cotton, recycled polyester, Tencel, linen, and other eco-friendly fabrics. Detailed information about the materials used in each product can be found on the product pages or Used materials page of our website.

Yes, sustainability is a core value of Totally Red. We prioritize using eco-friendly materials, such as organic cotton, recycled polyester, and sustainable alternatives, in our garment production. Additionally, we strive to minimize waste and reduce our environmental footprint throughout our supply chain and operations.

To ensure the longevity of your clothing, we recommend following the care instructions provided on the garment's label. In general, most of our items can be machine washed on a gentle cycle with like colors and tumble dried on low heat.

While we strive to use high-quality materials in our products, we recommend checking the fabric composition and care instructions for each item if you have sensitive skin or specific allergies. If you have any concerns, please feel free to contact our customer support team for assistance.

We stand behind the quality of our products and offer a limited warranty against defects in materials and workmanship. If you believe your item is defective, please contact our customer support team with details and photos of the issue, and we'll be happy to assist you with a resolution.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. Please contact our customer support team for assistance with return shipping labels in these cases.

Once we receive your returned items, please allow 2-3 business days for our team to process your return and issue a refund or exchange. You will receive an email notification once your return has been processed.

If you receive a defective or incorrect item, please contact our customer support team immediately with details and photos of the issue. We'll arrange for a replacement or refund, and cover any associated return shipping costs.

Yes, we offer exchanges for a different size or color of the same item, subject to availability. If you need to exchange an item, please contact us.

To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. If the original packaging or tags are missing, your return may still be accepted at our discretion. Please contact our customer support team for assistance with your return.

If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us via email at info@totallyredclothing.com or through the contact form on our website. We strive to respond to all inquiries as quickly as possible and provide the best possible assistance to our customers.